• Bring your excellent stakeholder engagement and influencing skills to drive operational excellence 

• Bring your customer first approach to drive change and bring customer obsession into the everyday  

• Knowledge and experience of CPS230 requirements 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Head of Operational Resilience you will join the T&EO Risk & Governance team that’s doubling down on Owning it.  

Each day, you will work closely with the Executive team in T&EO to go above and beyond to: 

• Provide enterprise leadership for operational resilience, setting direction, maintaining the resilience framework, and ensuring strong governance and reporting that supports executive and Board oversight.  

• Drive resilience insights and operational risk uplift, maintaining central visibility of critical operations, emerging risks, control effectiveness, and resilience health metrics, and escalating issues proactively through governance.  

• Oversee CPS230 compliance activities, ensuring obligation reviews, effectiveness assessments, and prudential reporting are consistently completed to a high standard across the enterprise.  

• Partner with senior leaders, regulators, and audit functions, coordinating enterprise wide responses to assurance activities, regulatory reviews, and resilience-related inquiries, and ensuring transparent, high quality submissions.  

• Embed a robust operating rhythm for operational resilience, including leading key governance forums, overseeing performance reporting, supporting training and capability uplift, and championing best practice across the organisation.  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Demonstrated professional experience in Financial Services with a background in risk management, compliance and/or controls. 

• Excellent Executive-level stakeholder management and influencing skills 

• Prior experience managing compliance against Prudential Regulations in Financial Services 

• Prior work experience in either 1st or 2nd Line Risk Management or Compliance 

• Outcomes-focused with exceptional attention to detail 

• Customer-obsessed with a continuous improvement mindset 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.   

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