• 12 month contract opportunity 

• Bring your operational excellence and governance expertise to excel in this role 

• Knowledge and experience of CPS230 requirements 

• Bring your customer first approach to drive change and bring customer obsession into the everyday  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Manager Operational Resilience you will join the T&EO Risk & Governance team that’s doubling down on Owning it.  

Each day, you will go above and beyond to: 

• Lead CPS230 regulatory obligation reviews, coordinating inputs from obligation owners,  

• Strengthen control frameworks  

• Monitor and escalate compliance risks, including tracking ‘Not Effective’ obligations, overseeing remediation progress, reviewing dashboard insights, and elevating issues or delays through appropriate governance forums. 

• Coordinate responses to internal and external assurance, supporting audit and regulatory reviews, overseeing remediation of findings, and ensuring timely, accurate content is provided to senior governance bodies. 

• Prepare highquality reporting for executive and board audiences, producing CPS230 updates, attestations, and insights that support effective decisionmaking and demonstrate strong operational resilience oversight 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Demonstrated professional experience in Financial Services with a background in risk management, compliance and/or controls. 

• Prior work experience in either 1st or 2nd Line Risk Management or Compliance 

• Prior experience managing compliance against Prudential Regulations in Financial Services 

• Prior work experience embedding new or uplifted change in cross-divisional teams 

• Excellent collaboration across a broad range of functions 

• Outcomes-focused with exceptional attention to detail 

• Customer-obsessed with a continuous improvement mindset 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.