• Build long-term relationship by understanding and adapting to changing customer needs
• You will be tasked to find the simple solutions when things are complex or don't make sense.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant, Creative Content Development, you will join the Personal Banking Marketing team that’s doubling down on moving with speed and keeping it simple.

Each day you’ll go above and beyond to:

• Ensuring the successful production of content and creative assets within the squad and the creative outputs of partners including 3rd party creative agencies
• Developing copy for customer communications
• Improve the capability of creative/content development resources, whilst maintaining adherence to NAB Group branding guidelines
• Maintain and drive relationships with third-party business partners
• Contribute to the reporting and optimisation of creative and content programs
• Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).               

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in marketing campaign execution, ideally gained within Banking & Finance/Agency/Large Corporate and/or similar related role and environment      
• Outstanding time management, confidently able navigate multiple competing priorities with sensitivity to deliverables
• Well-developed stakeholder management skills, able to communicate with influence to guide, negotiate and ensure a consistent, professional experience
• Agile delivery experience, able to work collaboratively across the team and engage relevant teams to coordinate delivery

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.