• 13-month Fixed Term Contract opportunity based in Melbourne CBD.
• Shape how millions of customers experience our digital channels.
• Be part of a supportive leadership team that backs you, offering mentorship, collaboration, and space to lead with confidence. 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Manager Personalisation, you will join the Digital Sales team that’s doubling down on winning together! 

Each day, you’ll go above and beyond to:

• Develop and deliver the Digital Sales Personalisation strategy, roadmap and growth targets.
• Set the strategic direction and commercial viability of NAB’s personalisation program to drive sales outcomes.
• Lead end‑to‑end delivery of the Personal Bank’s Digital Personalisation program across web, app and internal digital channels.
• Prioritise, scope and shape new digital sales personalisation use cases across the Digital Sales portfolio.
• Lead and drive cross‑functional squads to deliver the Digital Sales Personalisation Strategy.
• Build strong relationships across digital, product domains, technology and wider business stakeholders.
• Maintain the integrity of personalisation processes and optimise conversion rates.
• Build and maintain a high‑performing, engaged squad culture.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Advanced experience with Personalisation tools and capabilities, such as Adobe Target, Tealium, Pega
• Extensive experience in digital delivery, customer journey optimisation and conversion through targeting and personalisation
• Strong technology and data literacy, with hands‑on experience using digital experience and performance analytics tools such as Adobe/Google Analytics, Contentsquare or equivalent.
• Proven ability to influence stakeholders and lead high performing cross‑functional Agile teams.
• Demonstrated experience delivering measurable outcomes in large, complex organisations.
• Strong commercial acumen with the ability to interpret data, optimise journeys and drive conversion.
• Excellent problem‑solving skills and ability to deliver results in fast‑paced environments.
• Tertiary qualification in business, marketing, finance or a related field (desirable).

A diverse and inclusive workplace works better for everyone 
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.