• Bring your proven strategic data analytics experience 

• Drive high-performing, growth-focused business, backing talented individuals ​

• We win in the right way, which is always putting our customers first 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

In the role of Head of Customer Analytics you will reporting to the Executive, Customer Analytics that’s doubling down on customer obsession and owning it. 

Each day you will go above and beyond to: 

• Develop and execute data and analytics strategy that drives better customer and business outcomes at pace & at scale 

• Lead multiple teams of diverse skillsets & experience - analytics, reporting, data science, data engineers 

• Build and maintain strong relationships with key stakeholders 

• Financial accountability of the data & analytics capability, managing to budget allocation while seeking opportunities to optimise performance 

• Operational and business unit performance reporting 

• Leadership of team members including hiring, coaching, mentoring, developing and promoting resources 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Proven experience in leading data and analytics strategy 

• Build and maintain strong working relationships with senior level stakeholders  

• Experience managing delivery of business values via data analytics & reporting solutions within a complex technology ecosystem 

• Customer-centric, strategic and innovative mindset 

• Flexible and comfortable working in an agile, fast, and constantly changing environment.  

• Proven experience in managing and driving high performing teams. 

• Technical knowledge on data science, data analytics, data engineering, data visualisation and reporting - platforms, tools and methodologies 

A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.   

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

Join NAB  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.