• Bring your operational excellence and governance expertise to excel in this role 

• Bring your customer first approach to drive change and bring customer obsession into the everyday  

• Knowledge and experience of CPS230 requirements 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Manager Operational Resilience you will join the T&EO Risk & Governance team that’s doubling down on Owning it.  

Each day, you will go above and beyond to: 

• Maintain enterprise visibility of operational resilience health, including dashboards, critical operations reporting, and escalation of emerging issues or ‘Not Effective’ obligations through governance forums. 

• Coordinate and oversee core CPS230 governance and compliance activities, ensuring reporting, assurance inputs, and regulatory requirements are delivered on time and to a high standard across the organisation. 

• Lead cross functional engagement with risk, compliance, internal audit, external audit, and regulatory teams. 

• Produce and quality assure operational resilience governance materials  

• Support the uplift of operational resilience capability across the business 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Demonstrated professional experience in Financial Services with a background in risk management, compliance and/or controls. 

• Prior experience managing compliance against Prudential Regulations in Financial Services 

• Prior work experience embedding new or uplifted change in cross-divisional teams 

• Excellent collaboration across a broad range of functions 

• Outcomes-focused with exceptional attention to detail 

• Customer-obsessed with a continuous improvement mindset