• Shape the future of customer and banker experience for the Corporate & Institutional Banking division 
• Work cross-functionally in an agile environment to drive cutting-edge digital and modernisation initiatives
• You’ll join a high-performing business, backing talented individuals ​

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Product Consultant, you will join the C&IB Transformation Domain as part of the Customer and Banker Experience Team that’s doubling down on winning together!  

Each day, you’ll go above and beyond to:

• Communicate and deliver on the vision, goals, roadmap and expectations for a best-in-class customer and colleague experience across Corporate & Institutional Banking (C&IB).
• Represent the voice of the Customer and Colleague when creating and delivering the product roadmap by keeping the voice of the customer front of mind.
• Support business outcomes/ epic backlogs and engage key stakeholders to gather feedback.
• Support the coordination of customer advocacy programs (Inner and Outer Loops) across key stakeholders and the C&IB domain’s. 
• Deliver modernisation initiatives for the domain and broader C&IB.
• Partner closely with enterprise and domain teams to automate, digitise, and enable self-service.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Demonstrated experience working in a similar Product Consultant role supporting the delivery of the vision and roadmaps for customer and colleague experience.
• Proven experience working with agile ways or working and familiarity with human centred design techniques. 
• Experience in project delivery and knowledge of the software development cycle coupled with prior experience in product management.
• Exposure in transformation delivery, particularly building out in-house platforms preferred.
• Experience in supporting small, cross functional and self-managing teams to accomplish outcomes.
• Proven track record in Financial Services, ideally within Institutional Banking preferred.
• Strong stakeholder management skills with the ability to innovate, adapt and grasp new skills and content.
• Sound analytical skills and evidence-based decision-making expertise.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.  

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