• We win in the right way, which is always putting our customers first.
• We are empowered to make a positive difference for our customers and communities.
• Everyone is given the opportunity to learn, grow and achieve.
• Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. (please do not edit)

In the role of Senior Associate, you will join the team that’s focused on delivering responsible lending outcomes while ensuring strong risk management and exceptional customer experiences.

Each day, you’ll go above and beyond to:

• Review customers’ financial positions for Home Loan applications, ensuring accurate categorisation and analysis aligned to business and regulatory requirements.
• Respond to queries from Business Development Managers, Bankers and Lending Operations Underwriters regarding lending scenarios and loan applications.
• Exercise a Delegated Lending Authority on applications and make recommendations within approved authority.
• Escalate breaches, material risk issues and potential loss events in a timely manner.
• Contribute to the continuous improvement of risk practices, processes and behaviours across the business unit.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in credit underwriting, ideally within a home loan or broker environment.
• Experience operating with Delegated Lending Authority.                 
• Strong understanding of risk management, compliance and Consumer Credit Regulations.
• Excellent written and verbal communication skills.
• A customer-obsessed mindset with strong problem-solving capability.
• High attention to detail.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.