• Lead the risk review and challenge of a high-profile regulatory transformation program with direct exposure across NAB's, positioning you at the forefront of industry-wide change and regulatory excellence
• Establish and lead a brand-new, high-performing risk team while delivering sustainable outcomes for our customers
• You’ll shape the future of NAB’s arrears management processes and how our customers are supported in times of financial difficulty.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Head of Risk, Arrears Management, you will join the CRO Personal Bank, UBank, GCOO & NAB Assist team that’s doubling down on providing strategic challenge and advice on material risk exposure and driving sustainable outcomes for our customers.

Each day, you’ll go above and beyond to:

• Provide strategic second line review and challenge of NAB’s arrears management, collection and hardship activities, ensuring alignment with NAB’s Risk Framework and Risk Appetite.
• Lead independent risk reviews and assessments across the end-to-end arrears management and hardship processes to ensure effective management of credit, conduct and operational risks.
• Ensure the adequacy of management information and key risk indicators, ensuring they provide meaningful insight into portfolio performance and control effectiveness.
• Prepare and present high quality risk insights, commentary and recommendations to Risk Committees and Executive Governance Forums.
• Influence decision-making by providing clear, risk-based perspectives on arrears management performance and proposed strategies.
• Provide expert input into regulatory reviews, consultations and supervisory engagements relating to arrears, forbearance and customer treatments.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in Risk Management preferable within financial services and with strong credit, operational risk, compliance and conduct risk expertise.
• Strong leadership experience with proven history in the delivery of strategic initiatives that positively change and drive business performance in a sustainable and safe manner.
• Previous experience in collections and hardship processes.
• Strong analytical skills with a strategic mindset.

 A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.