• Review and challenge of a high-profile regulatory transformation program with direct exposure across NAB's, positioning you at the forefront of industry-wide change and regulatory excellence
• Be a part of a brand-new, high-performing risk team while delivering sustainable outcomes for our customers
• You’ll shape the future of NAB’s arrears management processes and how our customers are supported in times of financial difficulty

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Associate Director, Arrears Management, you will join the CRO Personal Bank, UBank, GCOO & NAB Assist team that’s doubling down on providing strategic challenge and advice on material risk exposure and driving sustainable outcomes for our customers.

Each day, you’ll go above and beyond to:

• Support safe implementation of NAB Assist and NAB Care strategies, through robust review and challenge to relevant Executives and Domain Leaders on their risk management performance and outcomes.
• Ensure robust 2nd Line of Defence function for NAB Assist and NAB Care.
• Undertake activities necessary to review and challenge effectiveness of first line risk management and compliance and identify opportunities to support the first line to optimise return within risk appetite.
• Robust contribution on risk and compliance issues and the design of effective mitigation strategies and controls.
• Ensure prospective risk appetite breaches, material risks, loss events and/or deviations from the Risk Management Framework are escalated on a timely basis.
• Leverage specialist skills and subject matter expertise from other Risk teams as required.
• Provide advice on risk and compliance issues and the design of effective mitigation strategies and controls.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in Risk Management preferable within financial services and with strong credit, operational risk, compliance and conduct risk expertise.
• Proven history supporting the delivery of strategic initiatives that positively change and drive business performance in a sustainable and safe manner.
• Previous experience in consumer regulatory and/or credit collections.
• Strong analytical skills with a strategic mindset. 

 A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.