An exciting opportunity for an Analyst, Service Reliability Engineer to apply critical thinking and technical innovation to improve the reliability of key services. You’ll bring strong attention to detail and work as a trusted reliability advisor, partnering with teams and stakeholders to drive resilient, high performing outcomes. #LI-DNI

• Work in a collaborative environment with highly talented and motivated colleagues who are passionate about winning together
• Drive service reliability through critical thinking, innovation, and trusted advisory support
• Be part of a team that puts customers at the heart of everything they do

Our people are customer obsessed. They prioritise the needs and satisfaction of customers above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Analyst, Service Reliability Engineer, you will be part of a team, doubling down on ownership and moving with speed.

Each day, you’ll go above and beyond to support with:

• Ability to build and maintain effective relationships with technical and non-technical stakeholders, translating complex system reliability concerns into clear business impact narratives to drive alignment on priorities, incident response, and infrastructure investment decisions.
• Participating in a 24/7 oncall roster to diagnose and resolve technical issues across web applications (miniapps), microservices, and other technology assets running in the cloud and beyond
• Maintaining infrastructure systems across multiple cloud environments, staying up to date with changes across cloud and NAB systems to ensure ongoing service reliability and adherence to service level agreements
• Monitoring services once live by measuring availability, latency, and overall system health
• Practising sustainable incident response through the delivery of incident response playbooks and automated recovery mechanisms to improve Mean Time to Restore
• Driving continuous improvement through learnings and retrospectives that deliver cost optimisation and improved service availability, recovery, and performance

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong service recovery, problem solving, and root cause analysis capability
• Experience supporting operations, service reliability, and change activities related to web applications (TypeScript/React), microservices (Java), and cloud infrastructure (AWS)
• Some experience supporting operations, service reliability, and change activities related to infrastructure as code and CI/CD tools, including Terraform, Harness, Jenkins, and CloudFormation
• AWS skills including EKS, EC2, S3, KMS, EFS, CloudWatch, Secrets Manager, AWS Transfer Family, IAM, VPC, RDS, and Resource Groups & Tag Editor
• Intermediate database skills in PostgreSQL (or similar) to manage RDS operations and change activities
• Some experience with monitoring tools such as Splunk, AppDynamics, Neo OpenSearch, or similar

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.