• Play a key role in shaping enterprise AI capability and how AI is adopted across the organisation.
• Work at the intersection of innovation, governance and delivery, partnering with senior stakeholders across multiple domains.
• Be part of a growing AI COE, operating with start up energy while delivering impact at enterprise scale.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand 

In the role of Associate Director, you will join the AI COE team that’s doubling down on customer obsession. 

In this Associate Director role, you will:    

• Support and partner AI CoE team (overall) in risk identification, management and supporting delivered impact of changes to minimise go live issues.
• Set out in the Enterprise Controls service catalogue and revolve around operational and compliance event management, change risk management, remediation and response and risk profiling.
• Identification of root causes for issues, assessing materiality and development of appropriate remedial responses.
• Identify issues with the quality and efficiency of delivery of products and services to our customers and to identify ways to remediate defects or improve processes.
• You will contribute to results by reducing errors resulting in loss to NAB or clients, and by improving processes for customer servicing and product delivery

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong professional experience required.
• Experience of Change Risk Process, Risk Profiling and Obligations Management
• Experience in technical transformation, and/or financial services.
• Exposure and knowledge of technical infrastructure supporting Banking, including AI adoption, platform and architecture, security and data risks.
• Alternatively, a background in risk management, process or controls would be desirable.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.   

“#LI-DNI”