• Join a collaborative, high-performing team passionate about winning together #LI-DNI
• Partner with best engineers and delivery teams to ensure safe releases and seamless operations
• Make a genuine difference for our customers and communities through the work you do

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of a Associate Engineer (Operations Support) you will join our Data Platform Operations that’s doubling down on owning it and moving with speed.  

Each day, you’ll go above and beyond to:  

• Review changes and support during offshore hours.
• Provide Service Nab and IT Change process guidance to DDO and Platform teams.
• Run Data Platforms Change forum.
• Assist with producing metrics and status reports.
• Co-ordinate Incident resolution including high priority Incident tech calls.
• Assign/follow-up Incidents towards resolution

We’re looking for the best and brightest to deliver the best for our customers. You’ll have: 

• Extensive experience in incident Governance and Co-ordination
• Excellent documentation and communication skills.
• Strong commitment to quality and auditability
• An expert user of Service NOW (IT Service Management Tool ITSM ). 
• Must be good with people and able to provide guidance under pressure.
• Able to work with a wide range of stakeholders i.e. Service Delivery, Data and Ops Engineers, Delivery teams and L3 Support
• Must have a base aware of ITiL Framework (IT information Library) that provides the guidelines for IT Change

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.