• Turn data into decisions — deliver powerful process insights that drive simplification, efficiency and real business value!
• Lead enterprise diagnostics and solution design, challenging legacy processes and shaping future‑state ways of working!
• Partner with senior stakeholders to enable transformation, improving outcomes for customers, colleagues and the business!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Senior Consultant Diagnostics and Solutions role, you will be joining the Enterprise Simplification team that’s doubling down on keeping it simple.

Each day, you’ll go above and beyond to:

• Be a seasoned expert in lean six sigma, process reengineering, and business improvement.
• With a focus on customer experience and business performance, lead diagnostics to solve complex enterprise-wide business problems and recommend how we simplify our end-to-end processes and propositions for our must win battles and technology modernisation.
• Baseline and analyse current state, identify inefficiencies, customer experience opportunities and reimagine the future state.
• Design, test and simulate future‑state solutions, assessing impacts, benefits and alignment with strategic objectives.
• Act as a thought leader in diagnostics and solution design, contributing to standards, methods, and continuous improvement of enterprise capabilities.
• Engage, influence, and collaborate with senior stakeholders, translating complex insights into clear recommendations and actionable outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• A Lean Six Sigma Black Belt with process mining experience highly regarded.
• Demonstrated ability to lead large scale enterprise problems and you have a history of tangible benefit outcomes.
• A passion for using data to make the problem clear. You will have a distinct skill at synthesising complex information, so it makes sense to stakeholders.
• Strong cognitive skills, great with numbers, and have strong business acumen. 
• You will have great influencing skills, resilience, and you are comfortable with ambiguity.
• Financial services, service industries, or consulting experience preferred.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.