Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

As the Claims Consultant, you will be part of the Worker’s Compensation team that is doubling down on customer obsession.  

Each day, you’ll go above and beyond to: 

• Play a pivotal role in providing collaborative, strategic and best practice claims management services in accordance with the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) 

• Work collaboratively with the broader Health and Safety team to minimise the human and financial impact of workplace injuries/illness 

• End-to-end management of a portfolio of complex claims in accordance with legislative and self-insurance requirements including 

• We are open to this role being based in Melbourne or Sydney (hybrid) 

We’re looking for the best and brightest to deliver for our customers. You’ll need:  

• Proven experience in a similar role in Workers Compensation Claims Management in the Comcare scheme 

• Technical knowledge of the SRC Act, claims management frameworks, systems and processes 

• Demonstrate empathy, resilience and sound judgement in Claims Management 

• Exceptional communication and stakeholder management skills 

• Understand and apply effective planning, coordination and review methods to drive quality claims management outcomes 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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