• Opportunity to define the future of AI within a forward-thinking organisation 

• Work on high-impact projects with real-world applications applying AI responsibly 

• Lead and collaborate with a talented, multidisciplinary team 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In this Head of AI and Agentic Architecture role, you will join the Technology Modernisation and AI Architecture team that’s doubling down on customer obsession. 

Each day, you’ll go above and beyond to:  

• Lead the enterprise architecture and platform roadmap for AI, GenAI, and agentic systems, aligned to business strategy and customer outcomes. 

• Define and mature scalable patterns for LLMOps, agent harnesses, evaluation, observability, guardrails, and human-in-the-loop controls. 

• Own the engineering direction for shared AI platform capabilities, including APIs, SDKs, reusable services, reference implementations, and internal platform products that accelerate adoption across the enterprise. 

• Oversee the design, build, testing, deployment, and lifecycle management of enterprise AI systems and platform services, ensuring they meet the highest standards of performance, resilience, security, and compliance. 

• Champion Eval-Driven Development, using evaluations as a practical working specification for GenAI and agentic systems in production. 

• Partner closely with business, technology, data, engineering, risk, security, and external vendors to drive adoption of AI capabilities at scale. 

• Build pathways for the organisation to gain exposure to cutting-edge AI capabilities, assessing how emerging models, tools, and agentic patterns can be adopted safely and effectively. 

• Lift service maturity across AI by simplifying delivery, accelerating cycle times, and enabling reuse through strong platform engineering and service design.  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Senior leadership experience across engineering, architecture, and platform ownership, ideally within banking, payments, or cloud-native software environments. 

• A strong track record in designing highly distributed systems and delivering solutions through strong collaborations across business, technology, and engineering. 

• Deep cloud and platform expertise, including AWS, Databricks, and/or Google Cloud, with experience designing and scaling AI workloads in production. 

• Experience working with leading model ecosystems and services, including platforms from Anthropic, OpenAI, and Google. 

• Proven experience with LLMOps, open-source agent frameworks, and designing, building, and evolving agent harnesses and multi-agent systems at production scale. 

• Strong understanding of distributed systems, data platforms, scalable AI infrastructure, and platform engineering practices. 

• Experience with secure-by-design and governance-led delivery, including architecture patterns that support policy enforcement, traceability, auditability, and compliance at scale. 

• The judgement to balance innovation with pragmatism in a regulated, customer-focused environment. 

Why this role matters:

This role will help define how the bank industrialises AI, not only by setting the architecture, but by building the platform foundations that make safe, reusable, enterprise-scale AI possible. It is an opportunity to shape the next chapter of AI capability in a way that is ambitious, disciplined, and deeply customer focused. 

If you are excited by the opportunity to lead the future of enterprise AI and agentic architecture, while owning the platform capabilities that bring it to life, we’d love to hear from you. 

A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

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