• Own and drive measurable customer and portfolio impact across Business Lending products
• Work cross-functionally to shape priorities and deliver outcomes
• Join a high-performing team delivering visible, meaningful results

Our people are customer obsessed — we prioritise customer needs and outcomes above all else. That mindset fuels innovation and creates strong, lasting relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Senior Consultant, Growth & Retention in Business Lending Product, you’ll take end-to-end ownership of strategic growth and retention initiatives across our business lending propositions. This is an experienced, outcomes-driven role that partners closely with Product, Distribution, Credit, Risk and Marketing to shape strategy, translate it into delivery roadmaps, and embed change that drives measurable portfolio performance.

Each day, you’ll go above and beyond to: 

• Lead and deliver the growth & retention roadmap for Business Lending products, with a focus on initiatives requiring credit strategy, policy alignment and governance engagement.
• Build multi-year opportunity assessments and business cases (sizing, benefits, risks, sequencing) to support prioritisation and funding decisions.
• Shape customer-led propositions and go-to-market approaches, partnering across Product, Distribution, Credit, Risk and Marketing to embed change through banker and customer channels.
• Provide a strong external market view (economic and industry themes, competitor capability, customer needs) to inform strategy and identify new opportunities for growth and improved retention.
• Track adoption and performance, translating insights into iterative improvements and clear benefits realisation reporting to senior stakeholders.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• 7+ years’ experience in banking/financial services, with demonstrated delivery in business lending, product, portfolio growth/retention, strategy, or commercial analysis roles.

•High-impact communication and stakeholder influence — comfortable shaping strategies, decisions and aligning senior leaders to a clear narrative, roadmap and delivery plan.
• Strong business lending product understanding (customer needs, portfolio drivers, economics/industry trends) and the ability to translate insights into practical proposition and distribution outcomes.
• Experience engaging with credit strategy, credit policy and/or governance processes (highly regarded).
• Proven ability to take ambiguous problems, define the approach, and drive end-to-end execution in complex environments.
• Demonstrated experience translating strategy into a delivery plan, mobilising stakeholders, and maintaining momentum through to measurable outcomes.
• Strong execution discipline: prioritisation, dependency management, risk/issue management and benefits tracking across multiple workstreams.
• A customer and user-centric mindset, strong commercial acumen, and confidence to make decisions supported by data and rationale.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.