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Small Business Banker (Northern Beaches)

  • Own and grow a portfolio of high‑value small business customers, delivering holistic banking solutions 

  • Build deep relationships across customers, referrers and internal partners to unlock new business opportunities 

  • Combine lending expertise with commercial insight to drive revenue, risk outcomes and customer satisfaction (NPS) 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Small Business Banker, you will join the Small Business Banking team that’s doubling down on customer obsession!  

Each day, you’ll go above and beyond to: 

  • Manage lending and product requirements for a portfolio of ~100 small business customers, with business lending up to $2m 

  • Deliver end‑to‑end customer solutions through strong needs analysis, cross‑sell and referral activity 

  • Actively manage Salesforce opportunities and national leads to grow pipeline and conversion 

  • Perform credit analysis and approve temporary excesses or limit increases within delegated authority (DCA) 

  • Drive portfolio risk, compliance, complaints resolution and customer retention outcomes 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

  • Proven experience in a business or commercial lending role 

  • Strong financial and business acumen with a sound understanding of credit and risk frameworks 

  • Demonstrated ability to build, manage and grow long‑term customer relationships 

  • Customer‑centric mindset with the ability to deliver high‑quality conversations across multiple channels 

  • DCA accreditation and tertiary qualifications in Business desirable but not essential 

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Advertised: AUS Eastern Standard Time

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