• Work with existing customers to retain and grow lending relationships
• Build your capability as a Home Loan Specialist with full training provided
• Join a supportive, high-performing team with strong leadership and career opportunities

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Outbound Lending Specialist, you will join a Personal Banking team that’s doubling down on customer obsession and owning it. 

Each day, you’ll go above and beyond to: 

• Engage existing home loan customers using event-based and propensity model leads
• Support and engage at risk of defection customers through the personal bank referrals
• Have meaningful, needs-based conversations to understand customers’ financial goals
• Retain customers and deepen relationships by identifying the right lending solutions
• Support customers across purchases, refinances, top-ups and variations
• Deliver a high-quality, compliant and customer-first experience in every interaction

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Confidence and capability to build rapport and influence over the phone
• Strong communication skills and ability to lead customer-focused conversations
• A genuine customer obsession and commitment to doing the right thing
• Motivation to succeed in a target-driven, performance environment
• A growth mindset with curiosity and willingness to learn lending products
• Resilience and adaptability in a fast-paced contact centre environment

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.