• You’ll join a high-performing business, backing talented individuals. 
• Drive world class, simple and intuitive experiences for customers.
• Be part of a collaborative and engaging team environment

Please note this is a 12 Month Fixed Term opportunity - with the potential to extend. 

As a Product Consultant - Marketing & Comms, you will

• Develop and manage the delivery of portfolio strategies and initiatives that support key profitability drivers, portfolio and revenue growth or reduction of expenses
• Support and execute relevant partnership and servicing communications to customers, primarily related to product changes, projects, regulatory and scheme mandates . This may include preparing business/vendor briefs, data briefs, seeking approvals, execution and fulfilment
• Work in partnership with Digital Banking and Partner to:
  • develop and evolve the online banking platforms and mobile app, driving customer engagement while leveraging the depth of customer loyalty to partner brands
  • ensure that online content and notices remain accurate, including liaising with Coles to ensure content updates are made and any regulatory requirements met
• Manage the day to day interaction with Partner and act as liaison between Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction 
• Ensure key stakeholders (e.g. Marketing, Finance, Digital Banking, Compliance and Delivery) are kept updated on Partner priorities

What you will bring:

• Experience in Product Management/Marketing and Customer engagement within the Financial Services industry  
• Good understanding of the cards & payments industry 
• Prior experience in managing relationship with external partners 
• Strong communication (verbal & written) skills, including understanding of branding and execution of customer communications 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.