Exciting opportunity for a Senior Analyst Engineer to take ownership of service reliability, leading escalated incidents and partnering across teams to deliver resilient production services. #LI-DNI

• Join a collaborative, high-performing team passionate about winning together
• Lead from the front during major incidents  ensuring stability, performance and seamless service delivery
• Make a genuine difference for our customers and communities through the work you do

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of a Senior Analyst, Engineer, you will join our Tech, Customer Onboarding & Mastering team who are doubling down on owning it and moving with speed.

Each day, you’ll go above and beyond to:  

• Provide senior production support and SRE leadership, guiding and coaching junior production support resources in incident, problem, and release support practices.
•  Drive operational automation and tooling improvements for monitoring, alerting, remediation, and reporting to improve service reliability and reduce manual effort.
•  Lead and participate in incident and major incident management, providing calm technical leadership, driving recovery actions, and ensuring effective stakeholder communication.
• Participate in the on-call roster, ensuring timely incident response and coordinated service restoration.
•  Support and assure production releases, including readiness checks, release entry artefacts (e.g. PRR, DRA), and post-release and warranty period activities. behaviours across the team.
•  Own and drive outcomes from Post-Incident Reviews (PIRs), ensuring corrective actions are implemented and operational processes are improved.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Hands-on background in application development, platform engineering, or production support within enterprise environments.
•  Demonstrated people leadership experience, including coaching, performance support, and capability uplift.
•  Deep technical domain experience as a Subject Matter Expert (SME) in specific technologies, platforms, or tools.
•  Experience with platform automation and reliability tooling, such as:
•  Cloud platforms (e.g. AWS, Azure)
•  CI/CD and automation tools (e.g. Jenkins, GitHub)

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.