Step into a senior leadership role at the heart of Customer Enabling Tech, partnering with the CIO and Leadership Team to strengthen governance, risk and control across a fast-moving portfolio. You’ll lead the CET Business Management team, embed disciplined reporting and risk rhythms, and drive assurance, data integrity and regulatory readiness—so our teams can deliver with pace, confidence and control.

• Set the standard for CET governance, risk and controls.
• Lead CIO & LT reporting—QBRs, workforce and risk insights.
• Strengthen assurance and regulatory readiness across delivery and vendors.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In this Head of CET Business & Risk Management role, you’ll join our Customer Enabling Tech team as we double down on owning it and winning together.

Each day, you’ll go above and beyond to support with: 

• Leadership and Management of the CET Business Management team
• Lead risk forums and embed structured reporting into CET LT cadence.
• Champion data integrity and security controls, mitigating systemic data quality risks in co-ordination with the CET Technology Execs.
• Embed delivery risk management into all CET programs, balancing speed and control.
• Ensure cross-domain risk visibility, particularly where dependencies exist.
• Establish and maintain risk registers across Policy, Technology, Data Quality, Vendor, Delivery, People, Operational, and Cross Domain.
• Track progress to ensure timely closure of audit findings and proactive management of emerging risks.
• Oversee Workforce and tracking recruitment across CIO CET Executive’s and HoTs and the relationship with central Workforce teams, third party procurement and outsourcing, and financial insights to support partner teams

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

 

 

 

 

 

 

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. 

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