Lead a critical fraud capability that protects customers by driving smarter prevention strategies, disruption and response to digital fraud and scam threats. 

• Help protect customers from digital fraud and scams.  
• Play a key role in detecting and disrupting digital fraud.  
• Protect customers by staying ahead of fraud and scam threats 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

As an Inward Manager, Digital Fraud & Scams, you will be joining the Fraud Operations team. 

Each day, you’ll go above and beyond to: 

• Lead the monitoring and assessment of inward payment activity to identify potential fraud, scam, mule and financial crime risks.  
• Detect, investigate and escalate suspicious transactional behaviours and emerging fraud patterns. 
• Drive timely disruption and mitigation actions to minimise customer harm and financial losses arising from scam and fraudulent payments.  
• Support the design and optimisation of operational processes, workflows and controls relating to fraud and scam detection responses. 
• Contribute to complex investigations and provide subject matter expertise on digital fraud, scams, mule activity.  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Substantial proven and successful service delivery experience in the fraud sector. 
• High degree of autonomy, strong leadership both within and across business unit boundaries and strong, effective presentation coaching and influencing skills. 
• Strong knowledge of the digital fraud, scam typologies, mule activity and financial crime risks particularly relating to inbound and real-time payments environments. 
• Mix of fraud prevention expertise, operational oversight, risk management and the ability to collaborate with multiple stakeholders. 
• Identify emerging fraud trends, behavioural patterns and interconnected networks of suspicious activity through data analysis and investigative techniques. 
• Strong stakeholder management and communication skills with the ability to influence.   
• Leadership capability with experience coaching teams, driving continuous improvement and fostering a strong risk and control culture.  

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.