As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised. This position will be based at our 2 Carrington Street Office Building.

• Provide an outstanding colleague and customer experience!
• Be an ambassador of the NAB brand and embody our customer obsessed values!
• Apply your customer service passion in a professional environment within the Banking sector!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Guest Services Advisor, you will join the Enterprise Property Workplace Team that’s doubling down on customer obsession! 

Each day, you’ll go above and beyond to:

• Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
• Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location, provide locker access, allocate temporary carparks on request.
• Assist with building, parking and property access including event space bookings and set-up.
• Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
• Once proficient, cross-skill to be front of house and back of house capable.
• Complete other role-specific tasks as directed.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Hospitality/customer service experience at minimum. Hotel/Concierge/Professional attendant experience and/or Certificate III in Hospitality would be highly regarded.
• Professional verbal and written communication skills.
• Ability to multi-task and prioritise tasks with operational awareness.
• Able to demonstrate a common-sense approach to problem solving.
• Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

Build your career with NAB

At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

Feel free to reach out to the Talent Acquisition Team with questions but please note, to ensure we run a fair and equitable process for all colleagues, we’ll often guide you to apply through the process outlined above.