• Bring your proven experience in fraud investigations and business partnering  

• Excellent people leadership to mentor and guide experienced investigators 

• We win in the right way, which is always putting our customers first. 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

In the role of Head of Investigation Services you will report to Executive, Enterprise Fraud Management, who is doubling down on customer obsession and owning it. 

Each day you will go above and beyond to: 

• Strategic Leadership: Define and execute the operational roadmap for the Investigation Services team in alignment with the broader Fraud Operations strategy.  

• Team Leadership & Performance: Lead, coach, and develop a specialized team of investigators to ensure high performance and engagement.  

• Stakeholder Collaboration: Act as the primary liaison with internal stakeholders and Group Investigations function as well as industry partners and law enforcement agencies when required  

• Risk Mitigation: Identify systemic vulnerabilities identified during investigations and influence remediation activities across business units to prevent future occurrences 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Extensive experience leading financial crime or fraud investigation teams 

• Proven track record of managing high-complexity, fraud portfolios. 

• Advanced knowledge of lending investigation across various customer segments and products 

• Stakeholder management and influencing skills  

• Comprehensive understanding of financial crime regulations and legal frameworks 

• Understands new and emerging technologies, considers future focused and innovative opportunities to position for long term success.  

• Continuous improvement mindset  

• Strong crisis-management and decision-making capabilities. 

A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.   

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

Join NAB  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.