• Lead end-to-end workplace operations within 700 Bourke Street, delivering seamless, high-quality experiences for colleagues and customers.
• Inspire and lead a high-performing front-of-house team, while partnering with vendors and stakeholders to elevate service delivery.
• Act as the on-site leader, driving service excellence, resolving issues quickly, and ensuring every workplace interaction meets the highest standards.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Lead Workplace Team 700B, you will join the Enterprise Property team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Lead the end-to-end delivery of workplace services across a commercial building, ensuring consistently high standards and seamless day-to-day operations.
• Champion exceptional customer and colleague experiences by proactively managing service requests and resolving issues efficiently.
• Lead, coach and develop a front-of-house team, driving a high-performance, service-led culture.
• Partner with internal stakeholders and external vendors to deliver integrated workplace and facilities services.
• Oversee key workplace services including meeting room and event coordination, mail services, and cleaning audits.
• Maintain strong stakeholder relationships across business units, acting as the key on-site point of contact.
• Ensure compliance with risk, safety and service standards across all workplace activities
• Exercise day-to-day decision-making authority to optimise service delivery and team performance

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong customer service mindset with a passion for delivering exceptional workplace experiences.
• Proven people leadership capability, with experience coaching and developing high-performing teams, there will be upwards of 6 direct reports.
• Highly organised with strong planning, time management and attention to detail.
• Excellent stakeholder engagement skills, with the ability to build and maintain effective relationships.
• Confident communicator with strong written and verbal communication skills.
• Sound understanding of risk, compliance and operational service standards.
• Commercial awareness with the ability to make informed, on-the-ground decisions.
• Experience working across workplace, hospitality or facilities environments (preferred).

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.