• Bring your controls and risk expertise to support the Fraud Operations transformation  

• Make a real impact with strong business engagement  

• Be part of a team that puts customers at the heart of everything we do. 

Our people are customer obsessed. They work in close partnership to prioritise customer and colleague needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.  

As Associate Director, Divisional Controls, you will play a pivotal role in shaping NAB’s approach to Fraud and Financial Crime, working closely with senior leaders to safeguard our customers and reputation. 

Each day, you’ll go above and beyond to: 

• Provide Divisional Controls advice on control design and implementation for the Scams Prevention Framework and AML/CTF reform initiatives 

• Review and challenge implementation plans, process changes, and control coverage to ensure obligations are appropriately met 

• Identify gaps in control design, operating models, and process flows across Fraud Operations and the broader end-to-end value chain, and support the business to address these gaps 

• Ensure risks, issues and control gaps are identified early in the change lifecycle to minimise rework and downstream impacts 

• Provide risk advice to support appropriate identification, escalation, and management of risks arising from regulatory change, particularly in relation to the Scams Prevention Framework 

• Support the transition of controls from design into effective BAU operation and ongoing control effectiveness 

• Contribute to improved regulatory compliance outcomes and reduction in control weaknesses arising from new obligations 

• Assist the business to identify opportunities to use AI and support the business in implementing data-driven solutions to enhance risk controls and support proactive fraud and financial crime prevention. 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Extensive experience in first line risk, control design, or regulatory change delivery 

• Experience supporting large-scale transformation or regulatory uplift programs  

• Ability to manage and deliver own work caseload independently 

• Strong ability to assess control design and identify gaps in processes and frameworks 

• Ability to understand complex change initiatives and evaluate risk impacts 

• Strong problem-solving mindset and ability to identify emerging risks and issues 

• Ability to apply relevant Frameworks, Policies, Procedures and Guidance 

• Strong senior stakeholder engagement and influencing capability 

• Ability to work autonomously and demonstrate a proactive mindset. 

A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.