Drive performance, execute change and deliver outcomes across a critical distribution channel

• Identify opportunities to improve broker channel performance, customer outcomes and profitability
• Develop and deliver tactical and strategic initiatives from idea through to implementation
• Partner with Broker Distribution and key stakeholders to drive performance and solve business problems
• Play a key role in understanding market dynamics and ensuring NAB remains competitive

Our people are customer obsessed. They prioritise the needs and satisfaction of customers above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric company in Australia and New Zealand.

This is an exciting opportunity to join a high-performing team responsible for improving the performance and effectiveness of NAB's broker channel. You will combine analysis, commercial thinking and strong execution capability to identify opportunities, develop practical solutions and deliver outcomes that support growth, customer satisfaction and profitability.

Each day, you'll go above and beyond to:

• Generate insights on broker channel performance, identifying opportunities, risks and performance drivers across volume, conversion, margin and customer outcomes.
• Monitor market dynamics and competitor activity across pricing, products, policy, process and service propositions, identifying implications and opportunities for NAB.
• Translate insights and business challenges into tactical and strategic initiatives that improve channel performance and customer outcomes.
• Develop clear implementation plans and drive initiatives through to completion, managing stakeholders, dependencies, risks and outcomes.
• Partner closely with Broker Distribution, Product, Pricing, Credit Policy, Operations, Risk and Technology teams to deliver business priorities.
• Analyse broker, customer and portfolio performance to understand trends, root causes and opportunities for improvement.
• Support the development and execution of broker channel strategies, performance improvement initiatives and business transformation activities.
• Prepare executive-ready reporting, recommendations and presentations to support decision-making and prioritisation.
• Identify and address barriers to delivery, ensuring initiatives remain on track and outcomes are achieved.
• Proactively identify emerging risks, issues and opportunities and develop practical solutions to address them.

We're looking for the best and brightest to deliver for our customers. You'll need:

• Experience delivering business outcomes in banking, financial services, distribution, business performance, transformation, program delivery or related environments.
• A demonstrated ability to identify opportunities, develop practical action plans and drive execution through to completion.
• Strong problem-solving skills, with the ability to break down complex issues, identify root causes and implement pragmatic solutions.
• Proven ability to work independently, take ownership and deliver outcomes in a fast-paced and evolving environment.
• Strong stakeholder management and influencing skills, with experience working across multiple teams to achieve shared objectives.
• Solid commercial acumen and an understanding of the drivers of business, channel and customer performance.
• Strong organisational skills, with the ability to manage multiple workstreams, priorities and deadlines simultaneously.
• Analytical capability, including the ability to interpret data and translate insights into actions and outcomes.
• Experience developing business cases, implementation plans, executive presentations and performance reporting.
• Advanced Excel skills, with exposure to reporting and analytics tools highly regarded.
• Experience in broker distribution, home lending or financial services is desirable but not essential.
• Tertiary qualification in Business, Commerce, Economics or a related discipline.

What success looks like

• Identifies opportunities before others see them.
• Turns insights into clear actions and delivers outcomes.
• Builds strong stakeholder relationships and brings people together to execute.
• Takes ownership, solves problems and gets things done.
• Balances strategic thinking with practical delivery.
• Improves broker channel performance through measurable initiatives and outcomes.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.