• Full-time leadership opportunity based across our Western Suburbs Branches
• Coach, develop, and support a high-performing team
• Make a real difference for customers and communities every day

Join us at NAB as we transform our Retail Banking space with the ambition to become the most customer-centric business in Australia and New Zealand. We are looking for talented leaders to join our Branch network and bring this vision to life.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.  

To support our ambition, the role of Assistant Branch Manager is to deliver exceptional customer experiences, drive business growth and uphold compliance with risk and operational standards. Whether you are from a banking background or looking to transition your leadership career into the banking industry, we would love to hear from you. 

You will be a hands-on leader and responsible for:  

• Supporting the Branch Manager in driving overall performance and strategic development of the branch  
• Supporting the Branch Manager to coach and mentor the team to deliver exceptional customer service and drive profitability 
• Work quickly with purpose for our customers, putting them at the centre of everything you do  
• Champion strong compliance and operational controls while coaching the team to uphold the same standards.  
• Deliver a brilliant, consistent, and engaging experience to our customers, putting them at the centre of everything you do and inspiring your team to follow 

We’re looking for passionate leaders to deliver the best for our customers and are looking for:  

• Proven experience leading a team of 3 or more in a retail or customer service environment
• Exceptional people leadership skills to influence, coach, and work collaboratively with the team
• A strong communicator with a passion for delivering amazing customer experiences and an unwavering commitment to quality, with the will to go the extra mile
• Highly organised leader who values compliance and risk protection to safeguard the business
• Experience in banking/financial services is not essential but highly regarded

Location

Your expertise will be required to cover various branches across the Western Suburbs of Melbourne.

Ranging from Melton, Werribee, Tarneit, Watergardens & Ballarat.

More focus on you

All Assistant Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone 

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.    

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.   

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.