Step into a standout Product Manager, Prevention & Detection, Fraud Transformation opportunity where you'll shape the future of fraud and scam prevention across NAB. #LI-DNI

• Own strategic fraud prevention and detection products that protect customers and strengthen controls
• Partner with leaders across Fraud, Technology, Digital, Payments, Risk and Analytics to deliver meaningful outcomes
• Make a genuine difference by reducing customer harm and improving fraud prevention across the enterprise

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric company in Australia and New Zealand.

As a Product Manager, Prevention & Detection, Fraud Transformation, you'll own the strategic direction, roadmap and value realisation of NAB's Integrated System of Defence (ISOD).

Each day, you'll go above and beyond to:

• Own ISOD roadmap for Prevent, Detect, Disrupt outcomes including real-time fraud/scam decisioning: risk scoring, monitoring, authentication, payment holds/rejects, warnings.
• Ensuring coverage uplift across channels, products, payment types and customer journeys.
• SPF/regulatory alignment: controls, evidence, risk appetite and obligations.
• Cross-functional leadership with Fraud Ops, Digital, Payments, Tech, Analytics, Risk and Intelligence Hub.
• Communicate product functionality, features and capabilities to internal stakeholders.
• Review regulatory changes and incorporate them into the product roadmap.
• Conduct annual product reviews, diagnostics and financial reviews aligned to Products@NAB.
• Manage third-party supplier and vendor contracts, including SLAs, risk management and renewals (where appropriate)
• Own event remediation, incident findings, outage resolution and root cause determination.
• Manage second-line risk and compliance functions associated with reportable events, maintain regulatory compliance and governance frameworks and processes.

We're looking for the best and brightest to deliver the best for our customers. You'll have:

• Experience and industry knowledge across the relevant product suite.
• Proven experience in product management.
• Experience managing operational risk and associated frameworks.
• Proven record of operating within a regulatory environment, including compliance, obligations and scheme management.
• Demonstrated ability to build and maintain relationships with internal and external stakeholders.
• Demonstrated ability to build team capability and performance culture

Technical knowledge of:

• Risk management & compliance, understands the risk landscape, how to manage products within frameworks & obligations (Products@NAB)
• Commerciality understands product viability and profitability.
• Data, analytics and intelligence-led decision making and problem solving
• ISOD platform and fraud/scam decisioning knowledge
• Fraud, scam and mule risk domain expertise
• SPF, regulatory obligations and risk appetite understanding
• Product roadmap, planning and alignment, prioritisation and value management,
• Operational workflow, controls and incident/remediation knowledge

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.