Current opportunities for existing staff at Melbourne

About the Role 
This is an exciting opportunity to provide pivotal operational support to the Student Services Operations team and support the roll out of Knowledge Centred Service (KCS) and daily support of OneCRM. You will assist in the adoption and implementation of KCS for new teams during onboarding while supporting the needs of important stakeholders.  

Your responsibilities will include: 

• Managing day-to-day Knowledge Centred Service (KCS) operations within OneCRM, overseeing list views, and promoting staff best practices.  
• Facilitating KCS training sessions for new teams, aiding in their onboarding.  
• Providing OneCRM support for teams when required and actively monitoring teams for system best practices and usage. 
• Take responsibility for tasks to support the Student Service Operations team, including reporting, workforce management, room bookings and PTV case management.

Who we are looking for 
We’re looking for someone with excellent interpersonal skills, including a demonstrated ability to interact positively and work cooperatively in a multi-disciplinary team environment.  You will have demonstrated problem solving skills and take a proactive approach. 

You will also have: 

• Completion of a degree, or an equivalent combination of relevant experience and/or education/training.  
• High-level computer skills, particularly in relation to Microsoft Excel, PowerPoint, Word and Outlook. Salesforce user experience desirable. 
• Demonstrated COO values by acting in the best interest of the University and displaying service excellence by striving to deliver beyond expectations. 

For further information regarding responsibilities and requirements please refer to the attached PD. 

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures. 

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. 

Your new team – Student and Scholarly Services  
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff. 

What we offer you! 
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page! 

The University of Melbourne 
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.    

Be yourself 
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page. 

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request". 

Aboriginal and Torres Strait Islander Applicants 
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne. 

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring 

Join Us! 
If you feel this role is right for you, please apply with the following documents:  

• Resume 
• Cover Letter outlining your interest, and experience.

If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.