Position Number: 0064102
Location: Parkville
Role type: Full-time; Fixed-term for 12 months
Department: Student and Scholarly Services
Salary: UOM 8 - $119,752 - $129,607 p.a. plus 17% super
- Lead the implementation of a new client relationship management system to enhance service delivery in Student Equity and Disability Services (SEDS).
- Shape impactful, technology-driven change in student support services, enhancing accessibility and user experience.
- Brilliant benefits and a flexible hybrid work environment!
This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply. Eligible staff wishing to apply must update their profile on the application page to indicate they are ‘currently employed by the University of Melbourne’. This will confirm eligibility for positions that are open to internal staff applicants only.
About the Role
The Project Implementation Lead in Student Equity and Disability Services (SEDS) will drive the implementation of a new client relationship management system to enhance service delivery and the student experience. This role involves engaging stakeholders, capturing system requirements, and aligning technology design with service needs while ensuring compliance with equity standards. Strong project management, stakeholder engagement, and an understanding of equity service processes are essential for success in this role.
Your responsibilities will include:
- Working collaboratively with cross-functional teams, including academic and professional staff in Faculties, students, business analysts and software developers, to develop and execute project plans that promote collaboration and enhanced delivery.
- Engaging with all service areas to ensure any technological solutions align to identified program improvementsand policiesPlaying a crucial role in assessing the options of the impact of the change proposed to be delivered, both internal to SEDS and the Faculties
- Scheduling and convening project meetings, attending project governance/reference group meetings, and working or technical group meetings.
Who we are looking for
The ideal candidate possesses strong interpersonal and stakeholder management skills, fostering trust across various organisational levels. They demonstrate excellent analytical and problem-solving abilities, along with high-level written and verbal communication, including effective presentation skills to engage diverse audiences.
You will also have:
- A tertiary qualification with subsequent relevant experience or equivalent competence and knowledge gained through a combination of education, training and experience.
- Demonstrated experience in program / project management in technology and process improvements, with knowledge of risk and issues management, and reporting including understanding legislative and policy requirements within educational environments
- Demonstrated knowledge of process improvement frameworks, process management practices, and experience in realising process gains and associated metrics
- Ability to interpret user requirements into client relationship management technological solutions, particularly for the establishment of technology improvements and broader practice and process improvements
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
