Position Number: 0059849
Location: Parkville
Role type: Full-time; Fixed-term for 12 months
Department: Office of the Provost
Salary: UOM 9 – $139,693 – $145,339 p.a. plus 17% super
- Use data to lead effective management of the end-to-end wage enquires and claims process
- Opportunity to be creative and improve the process
- Brilliant benefits and a flexible hybrid work environment!
About the Role
As the Case Management Lead, you will oversee the end-to-end process for wage inquiries and claims, providing comprehensive support and oversight to senior leaders. You’ll manage all wage-related inquiries received by or escalated to the University, conduct thorough investigations into complex historical employment practices, and work towards satisfactory resolutions for claims from current and former employees.
This role involves close collaboration with key stakeholders, including the HR Services, Workplace Relations, and Compliance teams. You’ll also have the opportunity to assess and recommend improvements to wage inquiry and claims processes and procedures, working in consultation with relevant stakeholders to drive enhanced effectiveness.
Your responsibilities will include:
- Lead the University's wage enquiry and claims process through effective case management, in collaboration with key stakeholders in Workplace Relations and HR Services, with the appropriate level of confidentiality
- Lead process for new enquires and claims, effectively triaging cases from a variety of inputs, determining high level requirements for assessment to ensure effective prioritisation and management of resources
- Lead the execution of timely investigations, ensuring relevant policies and standard operating procedures are followed and appropriate consultation with stakeholders undertaken inform outcomes for current and former employees
- Maintain a strong knowledge and understanding of current University Policy and Procedures, and reliably follow these or provide compliant advice to others to progress the resolution of complex claims
Who we are looking for
We’re looking for a Case Management Lead with strong communication skills and the ability to build and maintain positive relationships with stakeholders. You’ll use your knowledge of university best practices and policies to influence others effectively.
A background in compliance or a diverse range of experiences is welcome, but strong data analysis skills and advanced Excel proficiency are essential. You should be able to interpret data accurately and tailor insights for different stakeholders.
You will also have:
- Well demonstrated ability to manage, analyse, interpret, and present data
- Highly demonstrated ability to solve complex problems requiring significant analysis within a broad set of legal requirements, enterprise agreements, employment agreements and University policies
- Strong leadership experience with ability to mentor and manage a small team
- Excellent written communication and influencing skills to craft impactful outcomes for senior leaders
- Highly demonstrated experience with the development, delivery and evaluation of processes and procedures
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Office of the Provost
Led by the Provost, the Office of the Provost supports achieving the vision and objectives for education, people and community set out in Advancing Melbourne 2030. The Office of the Provost portfolio sits alongside other divisions (Research, International, Strategy & Culture, Administration & Finance) within Chancellery.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ivanka via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
#LI-Hybrid
Position Description
