Position Number: 0064281
Location: Parkville
Role type: Full-time/Continuing
Department: Business Services
Salary: UOM 7 – $106,432 – $115,211 p.a. plus 17% super
- Design, develop, and maintain ServiceNow applications and platform extensions, ensuring seamless support for all ServiceNow-based services at the University of Melbourne.
- Work on a strategic enterprise service management platform within a collaborative Scrum team, contributing to innovative solutions in a prestigious academic institution.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
Working under the guidance of the ServiceNow Technical Lead and as part of a Scrum team, this role involves estimating work effort, designing and developing ServiceNow applications, maintaining the platform, and supporting all ServiceNow applications, including custom extensions.
Your responsibilities will include:
- Managing assigned ServiceNow development and support tasks, including triage, analysis, service restoration, request fulfilment, defect resolution, and enhancements, in line with documented service level agreements.
- Overseeing ServiceNow upgrades, releases, patches, and hotfixes across production and non-production environments, following SDLC best practices to maintain controlled, auditable development and testing processes.
- Delivering platform and application monitoring, preventative maintenance, and continuous improvement initiatives to achieve high client satisfaction KPIs.
Who we are looking for
We’re looking for people who will effectively work closely with the Scrum team, the ServiceNow Solutions group, and wider University teams to plan, architect, design, and develop complex applications on the ServiceNow platform.
You will also have:
- ServiceNow Certified Application Developer with an appropriate tertiary qualification and/or equivalent mix of education/training and relevant experience.
- Strong functional and technical expertise in the ServiceNow platform, with experience in delivering large-scale ServiceNow implementations.
- Extensive development experience within large organisations.
- Proven skills in creating business rules, UI actions, form sections, notification events, and client scripts (JavaScript), including AngularJS, on the ServiceNow platform.
- Comprehensive experience in enterprise application development, encompassing analysis, design, development, testing, implementation, documentation, and support, with a thorough understanding of the SDLC.
- In-depth knowledge of system design and development within Service-Oriented Architecture, including web services integration using XML, REST, SPML, SOAP, and HTML.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Business Services
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Mick Powar via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
