Position Number: 0065049
Location: Parkville
Role type: Full time; Continuing
Department: Client Services
Salary: UOM 7 - $106,432 - $115,211 p.a. plus 17% super
- Lead Citrix operational expertise / Drive customer service excellence / Contribute to strategic improvements
- Apply now to shape the future of digital workplace services and advance your career in Citrix technologies
- Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Your next career opportunity
As a Senior Technical Consultant for Citrix Platforms, you will lead operational excellence within Digital Workplace Services at the University of Melbourne. You'll have the opportunity to provide expert support, drive improvements, and mentor team members while working with cutting-edge Citrix technologies. Your role will be crucial in ensuring business continuity and high client satisfaction across the university.
Your responsibilities will include:
- Deliver Expert Citrix Support: Provide technical support, troubleshoot issues, and manage incidents related to Citrix platforms, ensuring high-quality service delivery
- Drive Continuous Improvement: Identify and implement process enhancements, contribute to the service delivery roadmap, and develop proactive resolution plans
- Mentor and Develop Team Members: Provide training, coaching, and mentorship to other Client Services staff, enhancing the overall capability of the team
- Collaborate Across Teams: Work closely with other Business Services teams and faculty staff to recommend and implement improvement initiatives
You may be a great fit if:
You are an experienced Citrix professional with a strong customer service focus, excellent problem-solving skills, and the ability to drive operational excellence in a dynamic university environment.
You may also:
- Have advanced experience in Windows operating systems administration and troubleshooting
- Possess strong analytical and problem-solving skills with the ability to adapt to new challenges
- Demonstrate excellent communication and relationship-building skills with diverse stakeholders
- Have experience in knowledge management and creating support documentation
- Hold relevant industry certifications such as CompTIA A+, Cisco CCNA, or Microsoft Certified Professional
For further information please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Progressive, considerate leave provisions to empower your work-life balance
- Salary packaging and access to a range of discounted services including Bupa health insurance
- Health and well-being services including a leading Employee Assistance Program
- Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members!
For more information check out our benefits page!
Your new team – Client Services
Client Services is an omni channel service access and delivery group, Customer Relationships, Digital Dexterity, Service Management Practice Single point of first contact for service consumers focused on user experience and service improvement. There are four teams in Client Services:
- Service Delivery
- Digital Workplace Services
- Service Management Practice
- Relationship Management
The Director is Christopher van der Weyden.
Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Working at the University – what you need to know
This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Join Us and unlock your career potential!
Is this the perfect opportunity for you? Apply today! Including the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the details listed on the Position Description.
Position Description
