Position Number: 0065425
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UoM 5 - $83,179 - $95,518 p.a. plus 17% super
- Enhance student life and streamline accommodation processes
- Apply now to play a crucial role in supporting students' accommodation journey at a world-class university
- Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
In line with the 2024 Enterprise Agreement clause 1.15.5 & 1.15.6.2, the University is committed to growing the number of Continuing jobs, and to increase the proportion of Continuing employment FTE in comparison to Fixed-Term or Casual employment. As part of this shared objective, all continuing vacancies will be advertised internally for a minimum of five working days to allow for current staff at the University to apply and be considered - ahead of external recruitment.
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Your next career opportunity
As a Student Services Officer in the University Colleges and Residential Life Portfolio, you'll be at the forefront of enhancing the student experience at the University of Melbourne. You'll have the opportunity to provide essential support to students seeking accommodation, manage applications, and liaise with various stakeholders to ensure smooth operations. Your role will directly impact students' lives, making their transition to university life seamless and enjoyable.
Your responsibilities will include:
- Provide Expert Advice: Offer high-quality customer service and information to prospective and current students about accommodation options.
- Manage Applications: Process and allocate student accommodation applications, troubleshooting issues in real-time.
- Liaise with Stakeholders: Work with accommodation providers, residential colleges, and university staff to ensure smooth placement and administration of student housing.
- Drive Continuous Improvement: Undertake projects to enhance the resident experience and streamline team operations.
You may be a great fit if:
You are a customer-focused professional with excellent communication skills, a keen eye for detail, and a passion for enhancing the student experience in higher education.
You may also:
- Have a tertiary qualification or equivalent combination of relevant experience and education.
- Be proficient in Microsoft Office packages and have experience with CRM systems.
- Have experience interpreting policies and procedures to provide accurate advice.
- Embody the COO values of service excellence and collaborative working relationships.
For further information please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Progressive, considerate leave provisions to empower your work-life balance
- Salary packaging and access to a range of discounted services including Bupa health insurance
- Health and well-being services including a leading Employee Assistance Program
- Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members!
For more information check out our benefits page!
Your new team – Student and Scholarly Services
This should be an elevator pitch for the area. Sell what they do, their impact, what they offer the candidate and their values. Aim for a paragraph or 2 but keep concise.
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.
The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Working at the University – what you need to know
This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Join Us and unlock your career potential!
Is this the perfect opportunity for you? Apply today! Including the following documents:
- Resume
- Cover Letter outlining your interest and experience
If you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the details listed on the Position Description.
Position Description
