About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. 

Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. 

Our success is built on the talent, enthusiasm, and culture our people. At Programmed, our core values: Personal safety leadership, Care & empathy, Customer service, and Diversity, inclusion & equality are at the heart of all we do.

About The Opportunity

Programmed Facility Management is seeking an experienced Operations Coordinator to deliver service excellence for one of our key national client contracts across NSW in this highly administrative role. Based in the client office at Redfern, you’ll play a key role in managing and monitoring subcontractors, financial and operational performance ensuring the works is delivered to the Programmed standards.

 The responsibilities will include stakeholder management and contractor management while bolstering profitability and fostering growth within the contract by ensuring high service standards and nurturing client relationships.  

Benefits

• Attractive salary package + vehicle + laptop + mobile phone
• Long-term career prospects and professional growth opportunities
• Paid parental leave and great discounts with selected retailers
• An Employee Assistance program, which incorporates a tailored well-being initiative
  
  

Key Responsibilities

• Manage works programs with subcontractors on behalf of clients
• Manage subcontractors SLA’s and KPIs in line with contracts and PFMs engagement
• Coach and guide staff and contractors on safety, risk control and ensure their competency through ongoing training and work site audits
• Ensure quality control across the contract
• Manage commercial opportunities and work quality in the achievement of profit targets
• Develops an appropriate business and customer focus within their contract
• Take a lead in pursuing new business opportunities within the contracts and proactively control the management of costs
• Develop and maintain existing and new client relationships
  
  

About You

To thrive in this position, you will have previous experience in an operations, facility management or contract management position. A drive to create continuous improvement across the contract as well as a natural aptitude for first-class stakeholder engagement. Additionally, you will demonstrate and possess the following:

• Strong administrative skills and ability to multitask
• High level of customer service and stakeholder management skills
• A pro-active approach to resolving issues and excellent attention to detail
• An excellent communicator with good written and verbal skills
• Experienced in the management of subcontractors and suppliers

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

If you love the sound of working with Programmed but don’t tick every box, we encourage you to apply anyway!

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientations or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.