Position Summary

The Defects Maintenance Administrator overseeing the lifecycle of work orders, ensuring they are processed efficiently and in a timely manner. Key duties include monitoring work order performance, conducting analysis to identify trends and areas for improvement, and preparing detailed reports for internal management and vendors.

Our Values

At Programmed we have four core values that we ask our employees to observe, act on and deliver.

Personal safety leadership - We display personal safety leadership each and every day. We believe all injuries are preventable. We act to ensure the health, safety and environmental wellbeing of our customers, the public and ourselves.

Care & empathy - We show care and empathy for the people around us; our employees, customers and the communities we work in. We respect everyone’s contribution by working together to achieve common goals and project outcomes. We believe that everyone comes to work wanting to do a great job. We are prepared to ask “R U OK?” if our colleagues are performing differently.

Customer service - Our people display what we like to call good old-fashioned customer service. We imagine how we would like to be served, if we were the customer. We do what we say we are going to do.

Diversity, inclusion & equality - We seek a workforce that is representative of the communities we work in. We strive for a team that reflects a diverse society in consideration of culture, gender, age, sexual orientation and abilities. We recognise the value and importance of attracting, engaging and retaining employees with different backgrounds, experience and perspectives. We aim to create a safe and inclusive environment, where people are treated equally and are free of all forms of discrimination.

Qualifications & Experience

Qualifications

Team-Oriented and Collaborative: Demonstrates strong ability to work effectively within a team environment, supporting colleagues and contributing to collective goals.

Customer-Focused: Exhibits a high level of customer service skills, with a proven track record of building and maintaining positive relationships with both internal and external stakeholders.

Organized and Detail-Oriented: Capable of managing multiple tasks simultaneously, with a keen eye for detail to ensure accuracy in processing and reporting.

Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with stakeholders, address queries, and provide clear information.

Problem-Solving Abilities: Proficient in identifying issues and developing solutions, particularly in managing administrative tasks and addressing maintenance-related queries.

Adaptability: Comfortable with change and able to adjust to evolving requirements and priorities in a dynamic work environment.

Experience & Knowledge (Desirable if in italics)

Administrative Skills: Solid experience in handling administrative tasks, including managing shared mailboxes, processing service requests, and maintaining accurate records.

Technical Proficiency: Experience with asset management systems like Maximo or similar platforms is highly desirable. Familiarity with data reporting and analysis tools is also beneficial.

Our Commitment       

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.