Why You’ll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Attractive pay: Package negotiable depending on experience.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy’s, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more!
• Potential for extension and ongoing opportunity: 6-month contract with potential for extension and future opportunities within the organisation.

• Prime location: Based at Notting Hill location w/ on-site parking, great for local employment close to home and only half an hour’s drive from Melbourne CBD.

• Investment in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career.
• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.

About the Opportunity

We are seeking a motivated and experienced Change Lead to drive user adoption and training delivery for a critical business systems transformation. This 6-month maximum term contract based in Notting Hill (VIC) offers the opportunity to partner with operational teams and learning specialists to support the rollout of a new work order management system (Simpro) across our Property Services business.

In this pivotal role, you’ll be responsible for developing change strategies, creating end-user training materials, and leading training delivery to ensure seamless adoption and minimal disruption. You will play a key part in building system confidence among teams and driving engagement across a diverse operational workforce.

Key Responsibilities

• Design and implement structured change management strategies that align with business transformation goals.
• Develop training plans and produce tailored materials including user guides, reference documents, and process walkthroughs.
• Deliver training programs that support consistent and scalable system adoption across various user groups.
• Identify and mitigate change risks to support a smooth transition to new systems and ways of working.
• Engage regularly with stakeholders to understand business impacts, address resistance, and promote transparency.
• Collaborate closely with operations teams, project managers, and learning & development to ensure training outcomes are relevant and effective.
• Monitor adoption, gather user feedback, and refine training and communication strategies accordingly.
• Support ongoing communications through change campaigns, updates, and stakeholder briefings to maintain awareness and engagement.

About You

You are a skilled change professional with a passion for empowering users through effective training and communication. You bring a strong understanding of system implementation environments and excel at designing practical, user-focused learning experiences tailored to a diverse range of end users, particularly frontline, blue-collar teams. Your interpersonal skills allow you to build trust, influence stakeholders, and lead change with confidence and clarity. Additionally, you will have:

• Experience in a Change Lead or Change Management role, preferably within a facilities, workforce services, maintenance, or similar          environment.
• Demonstrated experience in designing and delivering training programs for system implementations.
• Strong communication, facilitation, and stakeholder engagement skills.
• Proven ability to manage change risks and promote end-user adoption at scale.
• Excellent written skills for developing training materials and end-user documentation.
• Familiarity with Agile or iterative project environments (desirable).
• Experience with work order systems such as Simpro (highly regarded).
• Relevant tertiary qualifications in IT, Business, or a related field (desirable).
• Microsoft Certifications (desirable).

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Property Services division is an expert maintenance management provider specialising in a variety of services including commercial painting, grounds maintenance, signage solutions, and building fit-out and refurbishment projects.

We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Work With Us

Submit your application today and join us on our mission to build outstanding people, strong customers, and great communities.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.