• Lead Operational efficiency and performance
• Champion continuous improvement and innovation
• Drive collaboration and high standard of delivery
  
  

Who we are
As one of Australia’s largest employers, we work with great companies across Australia and New Zealand to provide our customers with staffing and training services across a range of industries.  Working with Programmed by Persol means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety. 

The Role
We’re seeking a dynamic and experienced National Operations Business Lead to oversee the day-to-day strategy, efficiency and delivery of the IIT operational network, partnering with key stakeholders such as PBS, Tech and Development, Growth and Sales among others.

In this key leadership role, you’ll work closely with General and Regional Managers leading large operational projects, working on continuous improvements, operational process improvement and changes, enhancing systems, and ensuring a high standard of compliance and service delivery across the division.

This role is high impact and influence to Programmed IIT, and requires a balance of leadership, operational expertise, stakeholder engagement and change management.

Key Responsibilities of the role

• Operational leadership
  • Ensure consistent delivery, quality and compliance
  • Monitor and support performance management
• Stakeholder management
  • Maintain collaborative relationships
  • Influence and communicate effectively
• Strategic planning and execution
  • Develop and execute strategy aligned to business goals
  • Support long term growth, innovation and scalability
• Transformation and change management
  • Champion continuous improvement and ensure minimal disruption and high adoption rates
  • Monitor ROI and success metrics
• Performance and Continuous improvement
  • Identify bottlenecks, inefficiencies and implement change
• Compliance and risk management
  • Ensure adherence to standards
  • Support the operation in mitigating risk, while delivering
• Tech and Systems Oversight
  • Evaluate and implement technology to optimise workflows
  • Ensure systems support and operational efficiency

Core Skills and Experience

To thrive in this position, the following skills and experience are highly valued:

• Strategic Operation Management
  • Oversight over multiple regions and business units
  • Identify improvement opportunities, to increase efficiency and profitability
  • Knowledge in resourcing, account management and business support functions
  • Process and workflow optimisation
  • KPI and performance management
    
    
• Project and Stakeholder management
  • Business case planning, development and project management
  • Internal and external stakeholder engagement
  • Strong collaboration skills
  • Risk mitigation
    
    
• Technology and Data analysis
  • Data and reporting analysis
  • Data driven decision making
  • Experienced with reporting tools – PowerBI
  • Experienced with systems – GO, Fastrack, Amazon Connect

Employee Benefits

Programmed offers a range of benefits to our employees including paid parental leave, great discounts with selected retailers and an Employee Assistance Program, which incorporates a tailored wellbeing initiative

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people.  We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOL, we encourage you to visit our websites.