Why You’ll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Competitive pay: Attractive salary with annual performance and remuneration review program.
• Flexible hours: Flexible start/finish times to support your personal needs, whether it’s for school drop-offs, family time, or simply making your day run a little smoother.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy’s, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more!
• Invest in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career.
• Your well-being, our priority: Generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs

About The Opportunity

Programmed are currently on the lookout for a Compliance Administration to join our Housing NSW Operations Team in this newly created Full-Time position based in Parramatta.

Through the Homes NSW contract, we directly contribute to the well-being of individuals and families by ensuring their homes are safe, functional, and well-maintained. This work makes a real difference in the community, supporting some of the most vulnerable people in our society.

This position is focused on ensuring strict contract compliance, monitoring key performance indicators (KPIs), and driving continuous improvement initiatives across the contract. The Compliance Administration will play a pivotal role in analysing performance data, tracking service metrics, and providing clear, actionable insights to improve outcomes across the Homes NSW Housing portfolio.

Your key responsibilities include:

• Manage weekly overdue Work in progress reports, identifying trends and applying analytical strategies to resolve outstanding issues
• Review tenant satisfaction survey data using Power BI / Microsoft Excel to identify areas of improvement
• Track, monitor, and report on contractual KPIs, ensuring performance targets are consistently met
• Prepare clear, structured reports by gathering input from key stakeholders
• Provide data-driven guidance to field staff, highlighting priority areas and underperforming regions
• Support the contract leadership team with reporting and compliance documentation
• Champion continuous improvement initiatives, setting and supporting higher standards year-on-year

About You

• Proven administrative experience in a contract or compliance-focused role (Highly regarded)
• Strong skills In Microsoft Excel and preferably Power BI
• Excellent written and verbal communication skills
• Strong oranisational and time management skills
• Confidence in liaising with field staff and leadership

About Us

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.  Working with Programmed Facility Management means you will become part of the Programmed team: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed, we encourage you to visit our website.