Claims Team Member
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Job No: 971988
Work Type: Full Time Maximum Term
Location: NSW - Other
Position Categories: Finance/Accounting
Position Purpose
To deliver service excellence to the contract through effective business administration services related to Claims to ensure the delivery of all required works in a safe, timely and client desired manner, meeting Programmed Facility Management (PFM) and Homes NSW quality standards.
Our Values
At Programmed we have four core values that we ask our employees to observe, act on and deliver.
- Personal safety leadership - We display personal safety leadership each day. We believe all injuries are preventable. We act to ensure the health, safety and environmental wellbeing of our customers, the public and ourselves.
- Care & empathy - We show care and empathy for the people around us; our employees, customers and the communities we work in. We respect everyone’s contribution by working together to achieve common goals and project outcomes. We believe that everyone comes to work wanting to do a great job. We are prepared to ask “R U OK?” if our colleagues are performing differently.
- Customer service - Our people display what we like to call good old-fashioned customer service. We imagine how we would like to be served, if we were the customer. We do what we say we are going to do.
- Diversity, inclusion & equality - We seek a workforce that is representative of the communities we work in. We strive for a team that reflects a diverse society in consideration of culture, gender, age, sexual orientation and abilities. We recognize the value and importance of attracting, engaging and retaining employees with different backgrounds, experience and perspectives. We aim to create a safe and inclusive environment, where people are treated equally and are free of all forms of discrimination.
Qualifications & Experience
Qualifications
- Certificate in office administration or a relevant business-related discipline.
Experience & Knowledge (Desirable if in italics)
- Experience as a Business Administrator within a busy office environment within a multi-site company.
- Excellent analytical skills and able to make decisions accordingly.
- High Attention to detail
- Work independently and follow the escalation Process.
- Beginners Microsoft Excel knowledge
- Well organized, self-starter and able to work to tight deadlines with accuracy.
- Intermediate computer literacy in both Windows and business-based applications.
- Experience with Navision business management software or equivalent
Responsibilities
- Review and analyze claims ensuring they are processed and registered in the appropriate systems.
- Technical expertise to navigate multiple Process tools and systems within the Company’s policy and standards.
- Ensures the processing of claims is completed within the required time frames with accuracy as per the set KPIs.
- Liaise with the internal stakeholders to follow-up on Pending Claims within the set timeframe to action specific tasks.
- Take ownership and responsibility for new tasks and support the team to achieve within set deadlines.
- Ensure all claims allocated are actioned in accordance with the contents of the contract and ensure the team meets business outcomes and timelines.
- Collaboration with the team during team discussions by being Proactive and providing ideas and suggestions for Process Improvements.
- Ensures compliance with all aspects of company policy, systems, procedures and legislative requirements.
- Always Observe core values of Programmed Facility Management at all times.
Benchmarks for Success
Our aim is that everyone has an opportunity to sit down with their line manager to clarify the expectations of their role, identify key performance indicators (KPIs) and outline specific projects to be completed. Another important aspect of these discussions is to explore areas of development and learning and developing opportunities to build and grow skills and advance careers. These discussions occur in the Review and Reflection period held yearly.
In this role the KPI’s will generally focus on the following areas:
- Operational performance targets.
- Customer service & feedback targets.
- Health Safety Environment targets; and
- Living our values.
Our Commitment
Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.
Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
To learn more about working with Programmed and PERSOL, we encourage you to visit our website.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time
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