Why You’ll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Competitive Salary: Attractive salary with annual performance and remuneration review program.
• Company supplied vehicle: Enjoy a fully maintained company vehicle.
• Exclusive employee perks: Access discounts on shopping, entertainment and dining
• Career growth: We’re invested in your future – explore development and progression opportunities within the company
• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.

About the Opportunity

An exciting opportunity exists for an energetic and focused Service Delivery Manager to join our Operations team based in Orange, NSW.

In this role, you will play an integral part in delivering services on the Homes NSW contract, supporting community housing for vulnerable members of the community. This is a rare chance to step into a meaningful, purpose‑driven role, where your work directly contributes to improving the lives and living conditions of people who rely on safe, stable housing.

Reporting directly to the Contract Manager, you will be responsible for the consistent and timely delivery of operational outcomes and service level agreements. You will manage outsourced suppliers and third-party contracts while driving significant and complex service improvements across our client base.

You will be accountable for ensuring high-quality support services are delivered across Programmed Facility Management (PFM) contracts through the effective management and control of Service Delivery functions. You will also ensure all service delivery activities are completed accurately and on time to support contractual SLAs.

Key Responsibilities

• Implement significant and complex service improvements across the client portfolio
• Develop and implement processes to improve cost efficiency and service delivery outcomes
• Foster a positive, learning-focused culture that encourages development and progression
• Build and maintain strong working relationships with internal and external stakeholders
• Oversee and ensure the timely resolution of operational issues
• Provide regular reporting and performance feedback to the Contract Manager
• Work closely with the National Contact Centre team
• Manage customer expectations through frequent, accurate and timely communication
• Act with integrity in all client interactions, ensuring commitments are met
• Drive operational excellence to maximise customer satisfaction and identify opportunities for additional work

About You

To be successful in this role, you will have experience within the trades, services or facilities management industries, ideally with site supervision or management exposure. You will also demonstrate:

• Trade qualification/background (preferred)
• Proven experience in Facilities Management, trades or building services environments
• Strong understanding of SLAs, KPIs and contract management
• Experience preparing and delivering reports
• Proven supervisory or leadership experience
• Ability to manage multiple priorities across systems, tools and stakeholders
• A proactive, “can-do” attitude
• Strong written and verbal communication skills
• Ability to multitask across multiple systems, tools and processes
• Well-developed Microsoft Office skills

About Us

Programmed is a leading provider of operations and maintenance services across Australia and New Zealand, servicing sectors including education, health, infrastructure, manufacturing, transport and mining.

Our Facility Management business partners with valued clients to deliver essential facility management and industrial maintenance services. We encourage career development, support flexibility, and genuinely care about the wellbeing and safety of our people.

Join the Programmed team today.

Work With Us 

Join us on our mission to build outstanding people, strong customers and great communities. Apply today. 
 

Our Commitment 

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do. 

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply. 

To learn more about working with Programmed and PERSOL, we encourage you to visit our website.