About The Opportunity

An exciting opportunity exists for an Organization and Methods Analyst to join Programmed, working at our head office in Burswood. This integral role supports with driving efficiency and customer satisfaction by analyzing, evaluating, and improving business processes. You will help support our clients in identifying shortcomings, developing strategies and implementing solutions to optimize resource use and resolve operational challenges.

Nature of the position: Permanent, Full Time

Location: Burswood  

Reporting Line: General Manager – Operational Excellence

Remuneration: $140,000 - $150,000 per annum

Benefits 

• Attractive remuneration package
• Work for an Industry Leader
• Paid parental leave and great discounts with selected retailers
• An Employee Assistance Program, which incorporates a tailored wellbeing initiative

Key Responsibilities

• Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations’ resources
• Discussing business and organizational shortcomings with clients
• Analyzing and evaluating current systems and structures
• Discussing current systems with staff and observing systems at all levels of organization
• Directing clients towards more efficient organization and developing solutions to organizational problems
• Undertaking and reviewing work studies by analyzing existing and proposed methods and procedures such as administrative and clerical procedures
• Recording and analyzing organizations’ workflow charts, records, reports, manuals and job descriptions
• Preparing and recommending proposals to revise methods and procedures, alter workflows, redefine job functions and resolve organizational problems
• Assisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation
• Reviewing operating procedures and advising of departures from procedures and standards

About You

• Previous experience in a similar role within the Facilities Management sector
• Experience in business process improvement and consulting
• Skilled in stakeholder engagement and managing change initiatives
• Proficient in project management and workflow analysis
• Strong background in documentation, reporting, and work studies
• Knowledge of business analysis, change management, and customer satisfaction strategies
• Familiarity with regulatory standards and data analysis for decision-making
• Proficiency in analyzing and interpreting metrics to drive performance improvements
• Experience in leading digital transition and transformation processes using project management methodologies
• Familiarity with Office 365 Suites
• Excellent interpersonal and relationship-building skills to collaborate effectively with diverse stakeholders
• Strong analytical and problem-solving abilities, with keen attention to detail

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed family today.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.