Who we are

Programmed Care provides care, support and home services to clients throughout Australia across a variety of programs. Our Care Consultants are responsible for ensuring our clients are provided with wide range of support services by high quality staff across the community. We provide care and support services to the Disability, Veterans Health, Aged Care and Community Nursing industries.

The Role

As a Programmed Care Consultant you will work closely with the Care Manager to build and supply quality care teams to meet our clients' needs and ensure they achieve their goals. You will also be responsible for managing and actioning client requests and utilising our allocations rostering system to match the right care worker to the right client.

Key Requirements:

• Proven experience in a similar role within the community, aged or disability care, or call centre environment
• High level of communication skills that display a commitment to care and empathy for clients and staff
• Strong organisational and time management skills
• Outstanding attention to detail
• Strong background in client relationship management and understanding of the direct care market
• Background in staffing allocations (not mandatory)

Day to Day Duties:

• Provide responsive, individualised services and support for each person and family
• Network and liaise with clients, organisations, and the community
• Liaise with field staff to ensure clients have access and appropriate staffing for their needs
• Supporting our customers to achieve their goals

What we offer:

• A flexible & inclusive working environment
• Competitive remuneration
• Supportive and Experienced team
• Strong client focused

Employee Benefits 

• Attractive and competitive salary
• Long term career potential
• Paid parental leave and great discounts with selected retailers
• An Employee Assistance Program, which incorporates a tailored wellbeing initiative