Programmed Energy & Resources are seeking an enthusiastic Operational Supervisor to join our fly in – fly out team to our client sites in the Pilbara on a regular basis. Managing our onsite workforce portfolio in a fast paced capacity.

We are seeking an individual that will continue to build a foundation for growth with a goal to become a proactive industry leader in the provision of managed labour hire and staffing services.

Operational Supervisor Key Responsibilities

• 5 years experience in a similar role within the iron ore industry
• Implement divisional and local business strategies to grow existing customer accounts and enhance financial performance.
• Lead high-level Customer Relationship Management activities to promote service excellence and customer retention.
• Collaborate with key stakeholders through regular consultation and communication.
• Experience managing a large onsite workforce portfolio
• Establish and monitor account management plans, ensuring adherence to service level agreements and operational objectives.
• Monitors and evaluates work in progress to ensure that the service and quality standards are in accordance with the service contract terms and conditions.
• Understanding of standards applicable to working within the resources sector.
• Actively promote new services, and offerings from across Programmed to customers.
• Review operational and sales performance, implementing proactive strategies to meet service and quality standards
• We are seeking a proactive and detail-oriented professional with a strong commitment to safety, quality, and customer satisfaction.

Successful Candidate will need the Following Attributes

• 5 Years experience in a similar role within the iron ore industry
• Strong negotiation and influencing skills with the ability to establish effective working relationships internally and externally.
• Proven experience in Customer Relationship Management.
• A proven track record in contract management.
• Tertiary qualifications in Management/Leadership (Highly Desirable).
• Highly literate with well-developed communication and interpersonal skills
• Conducting regular inspections to maintain high standards and adherence to safety protocols
• Administration and excellent presentation skills

• Ability to pass a pre-employment medical
• Ability to obtain a National Police Clearance

EMPLOYEE BENEFITS

• Growth opportunities
• Long term career potential
• Paid parental leave and great discounts with selected retailers
• An Employee Assistance Program, which incorporates a tailored wellbeing initiative
• Leading Remuneration Package
• Great Supportive Team Culture!
  
  

APPLY TODAY! or email Stacey.Oliver@programmed.com.au