Technical Position Description 

Position Title: Audio Visual Service Technician

Team: Technology Meeting Space Squad  

Salary: $70,000 - $80,000

Position Summary: Responsible for setting up, testing, operating, assessing, and repairing equipment in the delivery of audio visual and video conferencing systems at client sites. The position plays an important role in providing high quality onsite customer service and technical support.

Key Responsibilities:

• Coordinates video conferencing to ensure smooth and efficient operation
• Manages and maintains the installed AV systems including regular scheduled maintenance, cleaning and tests.
• Manages external vendor repairs and external technical resources visiting the site.
• Resolves technical issues by using logical fault finding techniques and install temporary workaround solutions where necessary.
• Supports high end integrated presentation, video conferencing and other collaboration technology
• Responds to Service Calls raised by clients in a timely and professional manner
• Completes routine maintenance on equipment as scheduled
• Updates internal registers and procedures to reflect the current status of rooms and service tickets
• Produces high quality system and maintenance performance reports

Qualifications & Skills:

• Currently undertaking or completed tertiary qualification in a business-related discipline or with a trade or technical background
• Project management qualification desirable

Experience & Knowledge:

• 3 years’ experience working as an AV Service technician.
• Excellent troubleshooting skills.
• Outstanding customer service and commitment to resolve client issues expediently.
• Good communication and interpersonal skills.
• Ability to use initiative to undertake tasks efficiently and independently.
• Understanding of relevant industry standards affecting audio visual system design.
• Software systems tools; MS Office intermediate.