Why You’ll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Attractive pay: Competitive pay range with annual performance and remuneration review program.
• Prime location: Based at Lockyer Valley Correctional Facility (Gatton Prison), great for local employment close to home and only an hour’s drive from Brisbane.
• Company vehicle: Fully maintained, company supplied vehicle.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy’s, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more!
• Investment in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career.
• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.

About The Opportunity

An exciting opportunity now exists for a Service Delivery Manager to join Programmed, working on our high-profile Gatton Correctional Facility contract in Spring Creek.

You will be responsible for ensuring the service specific deliverables of the specifications for the Service Agreement are delivered in a safe and successful manner in accordance with the client's expectations and agreed contractual obligations.

Facilities management includes building and building services preventative and corrective maintenance, air conditioning systems, fire systems, cleaning services, plumbing, and minor capital works.

Nature of the position: Permanent, Full Time

Location: Gatton Prison  

Key Responsibilities

• Manage administrative tasks and coordinate service delivery for work order requests whilst ensuring seamless communication
• Oversee both preventative and reactive maintenance operations
• Supervise a team of service staff and contractors, coordinating their activities and manage workflow distribution
• Prepare comprehensive reports detailing maintenance activities and spend time with service staff and subcontractors to optimize efficiency and address issues promptly
• Act as a liaison between stakeholders, addressing concerns and ensuring smooth communication

About You

• A proven track record in operational and/or maintenance/service management environment
• High level of customer service skills and ensuring customer satisfaction is delivered to the client
• A pro-active approach to resolving issues and excellent attention to detail
• An excellent communicator with good written and verbal skills
• Experienced in the management of Trade staff and/or subcontractors
• Intermediate MS Office skills
• Ability to pass and work under security clearances

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.