Why You’ll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Competitive Salary: Earn a reliable income for your skills and hard work
  
  
• Company supplied vehicle: Enjoy a fully maintained company vehicle.
  
  
• Exclusive employee perks: Access discounts on shopping, entertainment and dining
  
  
• Career growth: We’re invested in your future – explore development and progression opportunities within the company
  
  
• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.

About The Opportunity  

An exciting opportunity currently exists for a highly energetic and focused Service Delivery Manager to join our Operations team located in Orange NSW.

As the Service Delivery Manager, you will report directly to the Contract Manager and be responsible for the consistent and timely delivery of operational and service level agreements, as well as managing outsourced suppliers and third-party contract agreements. The experienced applicant will implement significant and complex service improvements across our client base.

As part of this role you will be accountable for ensuring quality support services are delivered to Programmed Facility Management (PFM) contracts through the effective management and control of the Service Delivery functions. You will also be responsible for ensuring all Service Delivery functions are provided in a timely and accurate manner to support the delivery of Programmed Service Level Agreements (SLA).

Nature of the position: Permanent, Full Time  

Location: Orange, NSW

Reporting Line: Contract Manager

Key responsibilities

• Implementing significant and complex service improvements across our client base.
• Development and implementation of processes focused on achieving business-wide improvements to cost and delivery of administrative processes and client/internal services
• Create a culture and a learning environment where employees are proactively encouraged to develop and progress.
• Actively develop strong working relationships with internal and external stakeholders
• Oversee the timely resolution of any operational issues
• Provide regular reporting and feedback to the Contract Manager on business wide adherence to client service level agreements
• Work closely with the National Contact Centre team.
• Manages customer expectations through frequent, accurate and timely updates.
• Act and communicate with integrity in all client dealings, ensuring that all promises made can be and are delivered meeting clients expectations.
• Ensures the delivery of operational excellence to maximise customer satisfaction and provide an avenue to promote Programmed and opportunities to win additional work.

About You

To be successful in this role, you will have previous experience in the trades/services or facilities industries with experience in site supervision or management. Additionally, you will demonstrate and possess the following:

• Trade qualification would be preferable
• Experience creating and delivering reports
• Experience in Supervisory or Leadership capacity
• A "can do" attitude
• Strong written and verbal skills, Demonstrated ability to multi-task through use of multiple systems tools and processes.
• Well-rounded Microsoft Office skills

About Us 

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today. 
 

Work With Us 

Join us on our mission to build outstanding people, strong customers and great communities. Apply today. 
 

Our Commitment 

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do. 

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply. 

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.