Why You'll Love Working With Us

Some of the key benefits of joining Programmed include:

• Opportunity to lead a critical commercial and financial function on a major contract
• Drive improvements in invoicing, claims processing and revenue performance
• Work alongside experienced finance, operations and leadership teams
• Career development opportunities within a national organisation
• Influence business performance through financial insights and process improvements
• Paid parental leave and employee benefits program
• Supportive culture focused on safety, customer service and continuous improvement

About the Opportunity

Programmed Facility Management is seeking an experienced Invoicing Manager to lead invoicing, contractor claims and financial administration functions within a large-scale service delivery environment.

This role is responsible for ensuring accurate revenue recovery, work-in-progress management, contractor claims processing, debtor management and financial governance. Leading a team of claims and financial administration professionals, you will play a critical role in protecting profitability, supporting operational teams and driving continuous improvement across key commercial processes.

What You Will Be Doing

• Leading the contract invoicing function and ensuring timely revenue recovery
• Overseeing preparation and submission of customer invoices
• Managing contractor claims assessment and processing activities
• Monitoring work-in-progress performance and reducing invoicing delays
• Managing debtor performance and supporting cashflow outcomes
• Maintaining oversight of pricing governance, financial controls and billing compliance
• Monitoring financial performance and identifying commercial risks
• Preparing financial, invoicing and claims performance reporting
• Partnering with operational, finance and stakeholder groups to achieve contract outcomes
• Driving continuous improvement initiatives across invoicing and financial administration functions
• Supporting audits, governance activities and compliance requirements
• Leading, coaching and developing claims and financial administration teams.

We'd Love to Hear From You If You Have

• Experience leading invoicing, claims processing, revenue administration, financial operations or commercial support functions
• Experience managing finance, administration or transactional processing teams
• Strong understanding of invoicing controls, revenue processes and financial governance
• Excellent stakeholder engagement and communication skills
• Strong analytical, problem-solving and decision-making capability
• High attention to detail and commitment to accuracy
• Experience working with ERP, finance or work management systems
• Ability to manage competing priorities in a complex operational environment
• Strong leadership and team development skills 

Highly Regarded

• Experience within facilities management, maintenance services, construction, utilities or government contract environments
• Experience managing contractor claims, payment processes or revenue recovery functions
• Exposure to work-in-progress management and debtor management activities
• Experience supporting commercial governance and contract compliance requirements
• Tertiary qualifications in Finance, Accounting, Business, Commerce, Contract Management or a related discipline

About Us

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.

Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate.

We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities.

If flexibility would support your success in this role, we encourage you to apply.